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Return & Cancellation policy Return & Cancellation policy
Return & Cancellation policy
Instructions for cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Instructions for cancellation

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (sloggi Online Shop, Postfach 72 11 63, 30531 Hannover, Germany, Tel. +44 (0)20 - 3455 0066, Fax 44 (0)20 - 3455 0055, e-mail: of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We shall be responsible for the cost of return.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

As of: July 2017


With sloggi’s process for trouble-free returns, sending items back is just as easy as ordering. Please note that we can only accept goods purchased from the online store and that goods order online cannot be returned in store. To return goods purchased online, we kindly ask you to complete the return form contained in the package and send it back together with the goods in question. We would be grateful if you could also specify the reason for the return (incorrect size, not what you wanted, etc.). This will help us to further improve our offering in future. Please repackage the products thoroughly to avoid transport damages. Ideally, please re-use the original wrapping.

For Christmas extended returns till 04/01/2019
All articles purchased in the sloggi Online Shop can easily and free-of-charge be returned until the 4th January 2019. Simply fill out the enclosed return form and send it back with the unworn items. We accept all returns that are clean, unused, undamaged and in the original packaging (box or plastic).

Can't find the returns slip?

That can happen sometimes. Please contact our Online Shop Customer Service:

Telephone: +44 (0)20 - 3455 0066
(subject to charges as per your telephone contract)

We will send you a new returns slip so you can return the goods to us postage paid. It would be a great help to us in locating your data faster if you could quote your Online Shop order number, first and last name and the e-mail address that you use.

Returned goods should be unused, clean and undamaged. Please note that we may ask for compensation for lost value in case the goods have been worn, washed or damaged.

You may also return products that are defective or incorrect. Please refer to our Online Terms and Conditions for details of our return policy.


Shortly after you have received an email confirming the return of the goods, we will reimburse the amount you paid for the goods. The reimbursement of the shipping costs is made as per our General Terms and Conditions.
Please note: It may take up to ten business days for the amount to be credited to your account.

Refunds with PayPal:
Once the return parcel arrives at sloggi and it is processed you will receive a confirmation email. The refund will be credited directly to you PayPal account within the next days.

Your legal rights

Please note that nothing in this section affects your legal rights. You can obtain advice about your legal rights from your local Citizen's Advice Bureau or Trading Standards office.

Online-Shop Hotline

For questions concerning your order in the sloggi Online Shop

Mon – Fri

7 am – 7 pm

+44 (0) 20 - 3455 0066 +44 (0) 20 - 3455 0066

(Calls will be charged as local calls from a land line. Prices from mobile phones may vary)


+44 (0)20 - 3455 0055