With sloggi’s process for trouble-free returns, sending items back is just as easy as ordering. Please note that we can only accept goods purchased from the online store and that goods order online cannot be returned in store. To return goods purchased online, we kindly ask you to complete the return form contained in the package and send it back together with the goods in question. We would be grateful if you could also specify the reason for the return (incorrect size, not what you wanted, etc.). This will help us to further improve our offering in future. Please repackage the products thoroughly to avoid transport damages. Ideally, please re-use the original wrapping.
That can happen sometimes. Please contact our Online Shop Customer Service: E-mail: firstname.lastname@example.org Telephone: +44 (0)20 - 3455 0066 (subject to charges as per your telephone contract) We will send you a new returns slip so you can return the goods to us postage paid. It would be a great help to us in locating your data faster if you could quote your Online Shop order number, first and last name and the e-mail address that you use.
Returned goods should be unused, clean and undamaged. Please note that we may ask for compensation for lost value in case the goods have been worn, washed or damaged.
You may also return products that are defective or incorrect. Please refer to our Online Terms and Conditions for details of our return policy.
Shortly after you have received an email confirming the return of the goods, we will reimburse the amount you paid for the goods. The reimbursement of the shipping costs is made as per our General Terms and Conditions.
Please note: It may take up to ten business days for the amount to be credited to your account.
Refunds with PayPal: Once the return parcel arrives at sloggi and it is processed you will receive a confirmation email. The refund will be credited directly to you PayPal account within the next days.
Please note that nothing in this section affects your legal rights. You can obtain advice about your legal rights from your local Citizen's Advice Bureau or Trading Standards office.
As of: January 2019