- What are the advantages of shopping in the sloggi Online Store?
- How can I get in touch with customer service?
- Is there a minimum order value?
- Can I change or cancel an order?
- I get an error message or cannot display a new page when I try to place an order. What can I do?
- How can I use a promotion code?
- What methods of payment does sloggi offer?
- Can I pay using a gift card?
- What are the shipping costs?
- Is it possible to check the progress of the delivery?
- I have not received my order, yet according to the delivery status it has arrived. How do I proceed?
- My neighbour accepted the delivery, but claims to no longer have it or refuses to pass it on to me?
- How can I return items ordered through uk.sloggi.com?
- How can I return an express delivery?
- I have received an item in the incorrect colour or size. Can you send me the item in the right colour?
- Why should I set up my own account?
- How can I delete my customer account?
- How can I unsubscribe the sloggi newsletter?
- How do I find a retail outlet near me which carries sloggi products?
- I live in the United Kingdom, but I am in another country at the present time / I would like to specify a delivery address abroad. Is this possible?
- When will the items I want be back in stock in my size?
- Is there a wish list for goods which are currently unavailable?
- Why isn’t the item “x” in stock?
- An item was missing. Will you send it later?
- I did not place an order. Someone must have used my contact data. What happens now?
The sloggi Online Store offers an incredible selection of product styles and sizes, and shopping is trouble-free. You can purchase goods from the convenience of your own home in just a few simple steps. Not satisfied? Simply send them back free of charge.
You can contact customer service by phone or by email. Click here to send an email. You can reach our customer service hotline by calling +44 (0) 20-34550066.
No, there is no minimum order value.
Ensuring a quick delivery to you is very important to us. Due to this fast processing you are unfortunately unable to change or cancel your order. You can place a new order and/or return your previous order using the free returns label included in the delivery box. Once your return is received by our distrubution center we will process your refund. For further information on our Returns Policy please click here.
Please check your computer settings. The sloggi Online Store was created and optimised for a screen resolution of 1024 x 768. In order to use all the functions fully, we recommend the latest version of the following browsers: Internet Explorer, Mozilla Firefox, Safari and Opera, as well as the latest version of the Flash Player plug-in. Please deactivate the popup blocker and allow cookies.
If you have tried all of this and still run into problems when using the sloggi Online Shop , please click here to contact the sloggi customer service by email and describe the problem. sloggi will make every effort to solve the problem as quickly as possible.
sloggi issues promotion codes within the scope of its marketing campaigns. These codes need to be entered on the shopping cart overview page when you order. You can only use one code per purchase. Some codes are valid for a limited time only. If your promotion code does not work, please check whether it has already been used or has expired.
We recommend that you subscribe to the sloggi Newsletter to get promotion codes. Click here to subscribe to the Newsletter.
sloggi provides you with the following methods of payment for your online purchase: credit card (Visa, MasterCard), debit card (Visa Debit, Maestro UK) or PayPal.
You can read more about our methods of payment here.
Unfortunately, it is not possible to use a gift card for online purchases at the present time.
Your order is shipped by standard or express delivery depending on your choice in the check-out. For standard deliveries sloggi is taking care of the shipping costs. For express deliveries, a shipping charge of £5.95 is due independent of the order value.
Here you will find all shipping-related information.
As soon as the package is dispatched, you will receive a confirmation email. This email contains a link which you can use to check the shipping status at any time. The shipping status check does not work until after the sender’s system has been updated. If it does not work immediately, please try again at a later point in time.
Please contact customer service by sending us an email or calling +44 (0) 20-34550066 so that we can check your delivery information.
In such a case, sloggi will send you a form for you to complete, and will demand that the shipping company send the signature.
You can return ordered items to us by completing the return form contained in your package together with the items you want to return.
Please note: Online purchases cannot be returned in retail stores.
More information on returns you find here.
There is no special return process for express deliveries. Please return your goods by completing the return form contained in the package and sending it back together with the goods in question.
You will find information on returning online purchases here.
We apologise for this mistake. Please send the item in question together with the completed return form contained in the package back to sloggi free of charge and place your order again.
Your account details will be saved to make your next purchase faster and easier. With “My Account”, you can also view previous purchases in your order history or create a wish list of products.
In the “My account” section you can:
- check the shipping status of your order
- create a wish list of products and share it with friends
- manage an address book with the delivery addresses most frequently used
- view your order history
- find out about promotions and news on a regular basis
- and much more
If you want to delete your customer account, you can contact the customer service by phone or e-mail. Click here to send an e-mail. You can reach our customer service hotline by calling +44 (0) 20-34550066.
Click on unsubscribe link provided in a newsletter you have received or go to the sloggi Online Shop and click the subscription to the newsletter. You will find a link for unsubscribing at the bottom of the page. Simply enter the email address to unsubscribe.
sloggi products are available at a very wide range of retail outlets. Click here to display the outlets near you.
Our offering is intended only for customers who are resident in the United Kingdom and who can specify a delivery address in United Kingdom. Accordingly, you can place an order and have the items delivered to your address in the United Kingdom, when you are on holiday in Italy. If, however, you are permanently living abroad or if you want to have the items delivered to someone else abroad, this is not possible in our online shop.
Unfortunately, sloggi is not able to replenish stocks of sold-out items at the request of one customer. However, we often get new sizes for some items. So try again at a later point in time.
No, it is not possible to place unavailable items on a wish list at the present time.
sloggi cannot offer all of its products online. Consequently, we have tried to put together an ideal selection within the bounds of our capacity. If you are looking for a product which is not available online, you may find it in a retail store.
We apologise for the incomplete delivery. Please contact customer service by email or by phone +44 (0) 20-34550066. They will deal with the problem without delay.
Please contact customer service by email or by phone +44 (0) 20-34550066. They will deal with the problem without delay.