Our returns process is now paperless. Click the button below if you want to return one or more items. Start returns process >
Every day tons of paper are wasted around the world for the printing of forms and invoices in ecommerce. We believe that there is a better way. Therefore, we have switched our system to send out invoices electronically to you instead of using paper.
The new return process allows for quick and easy home printing option of the return label.
When trying on your items, we ask you to observe the general hygiene rules and only try on underwear or swimwear over your own underwear. The items must be in perfect condition (not used nor washed and with their inside and outside labels still attached and without repairs).
However, if you use the items beyond what is required for testing/fitting, we reserve the right to claim compensation and to return the goods to you.
- By clicking on this link you can reach out to Sloggi Online Return Center.
- Please enter the details of the order from which you want to return items.
- Please select the item/s you would like to return with a return reason.
- You may print out the return label and stick the label on the outside of the return package. Alternatively, you may choose to return with a QR code. Please show the QR code at any EVRi station.
- Remember that you must bring the items you wish to return to your nearest drop point within 30 days from the delivery date of your order, before the return period expires.
We reserve the right to deduct discounts from the refund value, where applicable if the discount offer was subject to minimum purchase quantities or values that are no longer met after the return.
The refund will be made in 5 working days by using the original payment method once you hand over the parcel to the chosen dropping point (Evri parcel shop, post office branch or Packstation).
Note on Klarna purchase: After your order has been returned, you will receive the updated payment information directly from Klarna.
For more information on the right of withdrawal, please see our Terms and Conditions page. You can return the products without informing us of the withdrawal before returning the goods. We will treat the return of the products as if there had been a withdrawal from the contract.
For further enquiries, please contact us from here.
As of: June 2023