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Return policy Return policy
Return policy
Return policy

We apologise for the delay.

As you might know, our central warehouse is located in Germany and we are experiencing significant delays at the border in the current transitional phase following Brexit. Please understand that the current situation is beyond our control. The big delay is that we are waiting for customs clearance. As soon as your return has been booked you will receive a confirmation via email as well as your immediate refund. We hope for your understanding and thank you very much for your patience.

In order to return goods purchased online and receive a refund, we kindly ask you to complete the returns form contained in the package you received and send it back together with the goods in question. We would be grateful if you could also specify the reason for the return, this will help us to further improve our offering in the future. Please repackage the goods thoroughly to avoid transportation damage and ideally re-use the original packaging. Please be informed that items purchased in the Sloggi online shop cannot be exchanged for other goods neither online nor in any Sloggi retail store or outlet.

From now on: Returns period extended to 30 days.
You can track your return through your order history in your account.


That can happen sometimes. Please contact our Online Shop Customer Service:

Telephone: +44 (0)20 - 3455 0066
(subject to charges as per your telephone contract)

We will send you a new returns slip so you can return the goods to us postage paid. It would be a great help to us in locating your data faster if you could quote your Online Shop order number, first and last name and the e-mail address that you use.

Returned goods should be unused, clean and undamaged. Please note that we may ask for compensation for lost value in case the goods have been worn, washed or damaged.

You may also return products that are defective or incorrect. Please refer to our Online Terms and Conditions for details of our return policy.


Shortly after you have received an email confirming the return of the goods, we will reimburse the amount you paid for the goods. The reimbursement of the shipping costs is made as per our General Terms and Conditions.
Please note: It may take up to ten business days for the amount to be credited to your account.

Refunds with PayPal:
Once the return parcel arrives at sloggi and it is processed you will receive a confirmation email. The refund will be credited directly to you PayPal account within the next days.

Your legal rights

Please note that nothing in this section affects your legal rights. You can obtain advice about your legal rights from your local Citizen's Advice Bureau or Trading Standards office.

As of: January 2020

Online-Shop Hotline

For questions concerning your order in the sloggi Online Shop

Mon – Fri

7 am – 7 pm

+44 (0) 20 - 3455 0066 +44 (0) 20 - 3455 0066

(Calls will be charged as local calls from a land line. Prices from mobile phones may vary)