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FAQ FAQ
FAQ

  1. What are the advantages of shopping in the sloggi Online Store?

    The sloggi Online Store offers an incredible selection of product styles and sizes, and shopping is trouble-free. You can purchase goods from the convenience of your own home in just a few simple steps. Not satisfied? Simply send them back free of charge.

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  2. How can I get in touch with customer service?

    You can contact customer service by phone or by email. Click here to send an email. You can reach our customer service hotline by calling +44 (0) 20-34550066.

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  3. Is there a minimum order value?

    No, there is no minimum order value.

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  4. Can I change or cancel an order?

    Ensuring a quick delivery to you is very important to us. Due to this fast processing you are unfortunately unable to change or cancel your order. You can place a new order and/or return your previous order using the free returns label included in the delivery box. Once your return is received by our distrubution center we will process your refund. For further information on our Returns Policy please click here.

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  5. I get an error message or cannot display a new page when I try to place an order. What can I do?

    Please check your computer settings. The sloggi Online Store was created and optimised for a screen resolution of 1024 x 768. In order to use all the functions fully, we recommend the latest version of the following browsers: Internet Explorer, Mozilla Firefox, Safari and Opera, as well as the latest version of the Flash Player plug-in. Please deactivate the popup blocker and allow cookies.

    If you have tried all of this and still run into problems when using the sloggi Online Shop , please click here to contact the sloggi customer service by email and describe the problem. sloggi will make every effort to solve the problem as quickly as possible.

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  6. How can I use a promotion code?

    Black Friday at sloggi

    The promotion is valid from 11/23/2020 until 11/30/2020 and applies to the entire sloggi assortment. Please add the promotional code BF2020 in the basket. The discount can not be combined with other promotions and does not apply to reduced items. Shop now >

    sloggi issues promotion codes within the scope of its marketing campaigns. These codes need to be entered on the shopping cart overview page when you order. You can only use one code per purchase. Some codes are valid for a limited time only. If your promotion code does not work, please check whether it has already been used or has expired.

    We recommend that you subscribe to the sloggi Newsletter to get promotion codes. Click here to subscribe to the Newsletter.

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  7. What methods of payment does sloggi offer?

    sloggi provides you with the following methods of payment for your online purchase: credit card (Visa, MasterCard), debit card (Visa Debit, Maestro UK) or Paypal / Paypal Express.

    You can read more about our methods of payment here.

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  8. Can I pay using a gift card?

    Unfortunately, it is not possible to use a gift card for online purchases at the present time.

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  9. What are the shipping costs?

    Your order is shipped by standard or express delivery. For standard deliveries sloggi is taking care of the shipping costs. For express deliveries, a shipping charge of £5.95 is due independent of the order value.

    Here you will find all shipping-related information.

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  10. Is it possible to check the progress of the delivery?

    As soon as the package is dispatched, you will receive a confirmation email. This email contains a link which you can use to check the shipping status at any time. The shipping status check does not work until after the sender’s system has been updated. If it does not work immediately, please try again at a later point in time.

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  11. I have not received my order, yet according to the delivery status it has arrived. How do I proceed?

    Please contact customer service by sending us an email or calling +44 (0) 20-34550066 so that we can check your delivery information.

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  12. My neighbour accepted the delivery, but claims to no longer have it or refuses to pass it on to me?

    In such a case, sloggi will send you a form for you to complete, and will demand that the shipping company send the signature.

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  13. How can I return items ordered through uk.sloggi.com?

    In order to return goods purchased online and receive a refund, we kindly ask you to complete the returns form contained in the package you received and send it back together with the goods in question. We would be grateful if you could also specify the reason for the return, this will help us to further improve our offering in the future. Please repackage the goods thoroughly to avoid transportation damage and ideally re-use the original packaging. Please be informed that items purchased in the Sloggi online shop cannot be exchanged for other goods neither online nor in any Sloggi retail store or outlet.

    More information on returns you find here.

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  14. I have received an item in the incorrect colour or size. Can you send me the item in the right colour?

    We apologise for this mistake. Please send the item in question together with the completed return form contained in the package back to sloggi free of charge and place your order again.

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  15. Why should I set up my own account?

    Your account details will be saved to make your next purchase faster and easier. With “My Account”, you can also view previous purchases in your order history or create a wish list of products.

    In the “My account” section you can:

    • check the shipping status of your order
    • create a wish list of products and share it with friends
    • manage an address book with the delivery addresses most frequently used
    • view your order history
    • find out about promotions and news on a regular basis
    • and much more

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  16. How can I delete my customer account?

    If you want to delete your customer account, you can contact the customer service by phone or e-mail. Click here to send an e-mail. You can reach our customer service hotline by calling +44 (0) 20-34550066.

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  17. How can I unsubscribe the sloggi newsletter?

    Click on unsubscribe link provided in a newsletter you have received or go to the sloggi Online Shop and click the subscription to the newsletter. You will find a link for unsubscribing at the bottom of the page. Simply enter the email address to unsubscribe.

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  18. How do I find a retail outlet near me which carries sloggi products?

    sloggi products are available at a very wide range of retail outlets. Click here to display the outlets near you.

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  19. I live in the United Kingdom, but I am in another country at the present time / I would like to specify a delivery address abroad. Is this possible?

    Our offering is intended only for customers who are resident in the United Kingdom and who can specify a delivery address in United Kingdom. Accordingly, you can place an order and have the items delivered to your address in the United Kingdom, when you are on holiday in Italy. If, however, you are permanently living abroad or if you want to have the items delivered to someone else abroad, this is not possible in our online shop.

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  20. When will the items I want be back in stock in my size?

    Unfortunately, sloggi is not able to replenish stocks of sold-out items at the request of one customer. However, we often get new sizes for some items. So try again at a later point in time.

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  21. Is there a wish list for goods which are currently unavailable?

    No, it is not possible to place unavailable items on a wish list at the present time.

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  22. Why isn’t the item “x” in stock?

    sloggi cannot offer all of its products online. Consequently, we have tried to put together an ideal selection within the bounds of our capacity. If you are looking for a product which is not available online, you may find it in a retail store.

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  23. An item was missing. Will you send it later?

    We apologise for the incomplete delivery. Please contact customer service by email or by phone +44 (0) 20-34550066. They will deal with the problem without delay.

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  24. I did not place an order. Someone must have used my contact data. What happens now?

    Please contact customer service by email or by phone +44 (0) 20-34550066. They will deal with the problem without delay.

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Online-Shop Hotline

For questions concerning your order in the sloggi Online Shop

Mon – Fri

7 am – 7 pm

Phone
+44 (0) 20 - 3455 0066 +44 (0) 20 - 3455 0066

(Calls will be charged as local calls from a land line. Prices from mobile phones may vary)

E-Mail:

uk.service@sloggi.com