Delivery
Reduced shipping fee for registered customers
Standard delivery | 4-6 working days
- Registered customers: £ 1
- Non registered customers: £ 4.99
Deliveries will be made via Royal Mail.
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What is the delivery cost?
You can enjoy a reduced shipping fee of £ 1 for standard delivery if you have an account.
Otherwise, the fees are as follows:- Standard delivery fee: £ 4.99
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When can I expect my order to arrive?
You can expect your order to arrive within 4-6 working days.
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How can I check the progress of my delivery?
As soon as the package is dispatched, you will receive a confirmation email. This email contains a link which you can use to check the shipping status at any time. You can also use the "Check order status" section available in the main menu. Introduce your order number and billing post code and you will be able to track your order.
If you have an account, you can log in and check your order status directly from the tracking button available.
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How long after receiving my confirmation email will I be able to track my order?
The shipping status check does not work until after the sender’s system has been updated. If it does not work immediately, please check again later, since sometimes it can take up to 48 hours.
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What happens if I am not present during the first delivery attempt?
If you weren't in to receive your parcel, your courier will leave a card that will either detail when they will return to try again, or provide you with a contact number so you can get in touch directly to reschedule your delivery.
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How many days do I have to pick up my order from the EVRi Parcelshop?
If you have opted for delivery to a EVRi Parcelshop, you will be informed by e-mail as soon as your order is available for pick up. You will have 10 days to collect your parcel. After this period, the parcel will be returned to us. Don't forget your order number and your ID card when you pick up your order.
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I have not received my order, yet according to the delivery status it has arrived. How do I proceed?
Please contact our Customer Service. Click here to open our contact form.
You can also opt for contacting your carrier directly. In order to do so, plase have your tracking number available.
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Can I change the delivery address of my order?
Unfortunately, we are unable to modify the delivery address for your order. You may contact Royal Mail directly, as they may be able to assist depending on the delivery timeline.
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Can I have my order delivered to another country?
Our offering is intended only for customers who can specify a delivery address in the UK. Please note that we cannot deliver to Northern Ireland (BT1 to BT82), Isle of Man (IM1 to IM9), Guernsey (GY1 to GY10) and Jersey (JE1 to JE4).
We also ship items to the following countries, each of them on a country specific website: Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Netherlands, Poland, Spain, Sweden, Switzerland and Portugal.
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